Knowledgebase
Why have you sent me a substitute?
Posted by Suttons Staff on 24 June 2013 11:22 AM
We take every effort to supply the items as ordered but under exceptional circumstances we may send  substitutions so that our customers are not disappointed by receiving no product at all.  The substitutions are carefully chosen to be as similar as possible to the original item.  

If you are not happy with a substitute that you have received then please return it to us for a full refund.
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