Delivery of live plants, fruit and potatoes
Posted by Suttons Staff on 16 March 2015 09:17 AM
IMPORTANT INFORMATION ABOUT THE DELIVERY OF YOUR ORDER
Our products are all grown with the utmost care and to very high standards of quality. They will be sent to you at the best stage of development for travelling and for you to grow on successfully. The items have to be despatched when they are ready, often at the rate of several thousand per day, and so we regret that we are unable to accept requests for them to be held for despatch on or after specific dates.
❋ Flower & Vegetable Plants The delivery period shown on your order confirmation usually spans 3 weeks with the middle week being our target for despatch. As plant batches develop they are regularly checked to determine exactly when they will be at the optimum time for despatch.
Many factors can affect the rate of plant growth and so despatch times can vary. Most plants are sent by first class post; normally early in the week to ensure that they are delivered before the weekend although Garden Ready Plants and some perennials will be sent by second class post or carrier.
❋ Fruit Orders will be despatched during the delivery periods stated and normally take 7 to 14 working days but please allow for busy periods, particularly at the start of the despatch period.
Some types of fruit, e.g. strawberries and raspberries, are best despatched when dormant and so may appear dry and lifeless. However, once planted and given a little time, these plants will soon come back to life.
❋ Potato Orders will be despatched during the delivery periods stated and normally take 7 to 10 working days but please allow for busy periods, particularly at the start of the despatch period.
Potatoes are sent from Scotland and as they cannot be despatched in freezing conditions adverse weather may cause delay
We will endeavour to adhere to our stated delivery periods however, due to the nature of live products, this is not always possible and delays are sometimes unavoidable. As gardeners yourselves we do hope that you will understand this.
If you are not likely to be at home when your items are due to be delivered then please let us have an alternative delivery address (perhaps a friend or neighbour). To ensure that we are able to comply with your request please inform us at least 3 weeks prior to the delivery period given.
Your order can be tracked online by visiting the Suttons Website and logging on to your account.
When your items are delivered please unpack them as soon as possible and follow the instructions provided in the package. If for any reason you are unhappy with the quality of the items then please contact us within 14 days.
We believe that our products are the best you can buy and we hope that they will bring you much pleasure and satisfaction.